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Case Study:
How to Solve Front-End Challenges 

A strong outsourcing strategy improves accuracy, revenue, and patient satisfaction.

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A multi-specialty surgery center in Nevada was struggling with significant issues in Accounts Receivable. Errors originating from manual entries were causing false claim denials and inaccurate medical bills for patients.

After partnering with National Medical, front-end operations went from a manual process to an automated workflow. This decreased the likelihood of human error, claim rejections, and denials.

Access our case study to learn how streamlining front-end processes improves the efficiency of Accounts Receivable.

What's Inside?

After outsourcing front-end services and full RCM to National Medical, the surgery center’s revenue cycle saw significant improvement within six months:

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12% increase in cash per month

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2% increase in case volume per month

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31% decrease in front-end errors

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41% decrease in back-end demographic and authorization related denials

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30% decrease in case count rejections through Waystar

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When compared to results from manually entering patient demographics, National Medical’s automated workflow:

  • Minimizes overhead costs
  • Prevents costly denials
  • Increases cash collections
  • Offers price transparency

Get the case study to learn how these strategies increased the surgery center’s standing in the local community as a leader in patient satisfaction.